Member, TAPS Board of Directors
As Chairman and President of USAA Life Company, Brandon oversees the strategy and operations for product management, actuary, distribution, underwriting, servicing and claims. He is leading the strategy to digitally transform the health, life and investment business for USAA and is focused on preserving USAA's legendary service and commitment to its 13 million members, while maintaining employee wellbeing and financial strength. The USAA family of companies provides insurance, banking, investment, retirement products and advice to current and former members of the U.S. military and their families.
Prior to his role as Chairman and President of USAA Life Company, he served as General Manager of the Phoenix Campus with site management of the expanding facility and its more than 3,000 employees, external community relations, and provided support for USAA's military affairs and government relations for the State of Arizona. His additional responsibilities were serving as Vice President of Experience Management, leading the transformational journey to a relationship sales culture, marketing campaigns and design capabilities that deliver worldclass member experiences.
Brandon joined USAA in 1997. During his 23-year USAA career, he has excelled in multiple executive leadership positions focused on sales, marketing, service, operational efficiency and transformation. He graduated from Texas A&M University with a Bachelor of Business Administration in Management and is a Certified Financial Planner.
Brandon is Past Board Chair of LL Global, the parent company of LIMRA and LOMA, and Board Member of the American Council of Life Insurers. Additionally, he serves as an active Board Member for Tragedy Assistance Program for Survivors (TAPS), which is a non-profit organization providing comfort, care and resources to families grieving the death of a military loved one.