We're Here to Help
Grief is emotionally exhausting, yet in the midst of coping with intense emotions, details still require attention. It is easy to become overwhelmed by the complexity of managing benefits, finances, paperwork, and a broad variety of other details we never expect to have to manage. During these difficult times, TAPS Casework Advocates are here to assist.
Just as each of our loved ones is unique, so is every surviving military family’s situation. TAPS Casework strives diligently to align with partners and third-party resources to address each individual need. We have close relationships with government agencies and service branches to help resolve issues, such as burials, benefits, records and more. Additionally, we have a network of third-party organizations we consult regularly on issues, such as healthcare, financial hardships, credit counseling and civil legal issues.
TAPS Casework addresses the immediate needs through compassionate and responsive support to put survivors on the path to long-term stability and self-sufficiency.
- TAPS Quick Series Guide to Benefits and Finance is meant to help military survivors take a deep breath and think through their financial options amidst the chaos and confusion following their loved one's death. This guide includes the following topics: emotions and money, benefits, budgeting and money terms.
- Department of Defense - A Survivor’s Guide to Benefits is intended to aid military survivors with a clear idea of how the Department of Defense will assist them from the first meeting with a casualty assistance office. It covers the planning and details of the funeral or memorial service, and continues through the application and processing of all benefits and entitlements.
- The Days Ahead helps surviving family members by providing resources including listings of support organizations and programs, books and websites on grief and loss, and advice for coping with the loss of their loved one.
- Marine Corps Long Term Assistance Program is a permanent resource for the next of kin, ensuring they receive sustained, quality assistance from the Marine Corps. It was established to provide outreach and assistance to Marine families in need of support with any residual issues generally associated with the receipt of death benefits and entitlements. For more information, you may also call 866-210-3421.
- Navy Long Term Assistance Program has a goal to provide extended assistance to survivors of our Sailors who die while on active duty to include the reserve component. They provide casualty benefits support and address any survivor issues regarding the entire spectrum of the Navy’s casualty care, from notifications and Casualty Assistance Calls Officer (CACO) feedback to specific benefits and follow-on care. For more information, you may also cal 888-509-8759.
- Air Force Casualty Operations provides guidance to commanders, casualty assistance representatives, family assistance representatives, and other support agencies to ensure members and their families are taken care of as expeditiously as possible. For more information, you may also call 800-433-0048.
- Army Casualty and Mortuary Affairs Operations Division (CMAOC) is dedicated to the mission of providing assistance to the families of our fallen Soldiers - in the days, months, and years ahead. For more information, you may also call 888-276-9472.
- Coast Guard Gold Star Program provides long-term support to surviving families of Coast Guard members who die while on Active Duty. For more information, you may also call 202-795-6637.
- Online Survivor Benefits Reports allows surviving dependents to plan for the future by viewing Survivor Benefits Reports by branch, performing what-if exercises to see how survivor benefits might change, and review related fact sheets. For more information, you may also contact the Family Assistance Support Team at 877-827-2471.
- Defense Finance and Accounting Service Retirement and Annuitant Pay section establishes, maintains and pays eligible military surviving family members. For more information, you may also call 800-321-1080.
- Department of Veterans Affairs (VA) offers a variety of benefits and services to eligible spouses, children, and parents of servicemembers and veterans who have passed away. For more information, you may also call 800-827-1000.
- Defense Enrollment Eligibility Reporting System (DEERS) is a way of verifying who is eligible to receive military benefits, as well as verify who qualifies for TRICARE medical benefits and TRICARE Dental Program. For more information, you may also call 800-538-9552.
- Military ID Card Office Locator will identify nearby Military ID Card Offices that can issue and/or renew dependent ID cards.
- TRICARE continues to provide healthcare coverage for eligible surviving family members when a sponsor dies.
- TRICARE Dental Program (TDP) provides dental coverage for eligible surviving family members when a sponsor dies.
- Social Security Administration provides survivor benefits to eligible spouses and children. For more information, you may also call 800-772-1213.
- Burial Benefits are provided by the Department of Veterans Affairs (VA), to include burial in any of the 131 national cemeteries with available space, opening and closing of the grave, perpetual care, a government headstone or marker, a burial flag, and a Presidential Memorial Certificate, at no cost to the family. Some veterans may also be eligible for Burial Allowances.
- Military Funeral Honors are rendered as a way to show the nation’s deep gratitude to those who, in times of war and peace, have faithfully defended our country. This ceremonial paying of respect is the final demonstration a grateful nation can provide to the surviving family.