Manager, Volunteer Resources

Posting Date: June 29, 2017

FLSA: Exempt

This position manages TAPS’ volunteer resources to assist in the delivery of our programs and services. This includes directly managing volunteers, and/or providing guidance, support, resources and tools to staff who supervise volunteers. 

Primary Duties and Responsibilities

  • Develop and implement goals and objectives for the volunteer program which reflect the mission of the organization
  • Conduct ongoing evaluation of the programs and services delivered by volunteers and implement improvements as necessary
  • Develop, administer, and review policies and procedures which guide the volunteer programs and services, and reflect the overall values of the organization
  • Promote the volunteer program to gain community support of the volunteer program and the organization
  • Develop and implement effective strategies to recruit the right volunteers
  • Develop and implement an intake and interview protocol for potential volunteers to ensure the best match between the skills, qualification, and interests of the volunteers and the needs of the organization
  • Implement a screening process for potential volunteers according to accepted screening standards and practices
  • Train staff to work effectively and cooperatively with volunteers
  • Orient volunteers to increase their understanding of the organization, its clients, its services and the role and responsibilities of volunteers
  • Ensure volunteer hours are maintained
  • Assist with conflict resolution among clients, staff and volunteers according to established procedures
  • Plan and implement formal and informal volunteer recognition activities to recognize the contribution of volunteers to the organization
  • Evaluate the risks associated with each volunteer position and take appropriate action to control the risks associated with the program or service
  • Prepare an annual report on the contribution of the volunteer program to the organization
  • Administer and monitor expenditures for the volunteer program 


  • College degree in social sciences, community development, or adult education is an asset
  • Certified Volunteer Administrator (CVA) and membership in Council for Certification in Volunteer Administration a plus.
  • 3-5 years of supervisory or management experience
  • Knowledge of current trends, resources and information related to volunteerism
  • Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Develop new and unique ways to improve and create new volunteer opportunities.
  • Focus on client needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
  • Manages work in an office environment, but monitoring the activities of volunteers may sometimes be in non-standard workplaces.
  • May require some evenings and weekends.


Please send a resume and salary history to along with "Manager, Volunteer Resources" and your name in the subject line. Include a cover letter that concisely explains how your experience could be applied to TAPS.

TAPS is an equal opportunity employer.