Director of Survivor Communications

Posting Date: June 25, 2019

FLSA: Exempt

Location: TAPS Headquarters in Arlington, Virginia

Reports to: Vice President, Survivor Services


The Director of Survivor Communications will be responsible for managing the elements of TAPS communications focusing on informing, educating, and supporting surviving military families.

The position involves managing a staff and functions which include social media, website, magazine, photo archive, multimedia, eNewsletters, blog posts and other elements of engagement.

The Director of Survivor Communications is also to provide analytics of all communications efforts and regular reports demonstrating the impact of TAPS through digital engagement.



  • Manage magazine editor to produce quarterly publication
  • Manage multimedia staff to create training materials and other products as required
  • Manage social media team to ensure the survivor community is engaged, informed, inspired and protected
  • Manage website to be the best as the face of TAPS to the digital world
  • Manage photographers, photo archivist, and requests for photo products



  • Excellent written communication skills
  • Top-shelf research skills
  • Ability to understand the needs of survivors in the digital world
  • Great organizational skills
  • Being able to understand and execute complex instructions
  • Outstanding computer skills
  • Project management skills
  • Strong writing skills
  • Ability to operate independently; ability to operate collaboratively; experience to know the difference
  • Undergraduate degree in communication or related field; advanced degree preferred
  • 5-7 years of experience in non-profit communications, media, social media
  • 3-5 years of experience handling social media for an organization on a daily basis
  • Excellent verbal and written communications skills
  • Proficient in research, interpreting and analyzing diverse data and possess the ability to work collaboratively and independently
  • Experience in writing articles, blog posts, and website content
  • Personal or professional connection with U.S. military
  • Familiarity with operational processes in nonprofits and legalities surrounding non-profit communications, including branding
  • Track record of effectively identifying, researching and prioritizing methods of communications
  • Candidate must be proficient using Microsoft Office Suite, Facebook, Twitter, Instagram and other social media platforms; experience with SQL a bonus



To perform the job successfully, an individual should demonstrate the following competencies:

  • Analytical – synthesizes complex and diverse information; collects and researches data; uses intuition and experience to complement data
  • Written Communication – writes clearly and informatively; varies writing style to meet the need of the survivor community; able to read and interpret complex written instructions
  • Design – translates concepts and information into images; pays attention to detail; presents numerical data effectively
  • Non-Profit Acumen – understands business implications of social media and communications
  • Organization and Self-Motivated – sets and achieves challenging goals; prioritizes and plans work activities; uses time effectively; organizes work to meet deadlines; develops realistic action plans



The successful candidate should be:

  • A leader. One who will demonstrate a mature confidence in leading and managing change in a very dynamic environment,
  • A vision setter. Someone who can see the big picture, independently access current membership products and creatively offer ideas on new programs and offerings,
  • A strong relationship builder. Someone comfortable working with partners while working equally well with a sizeable volunteer corps,
  • A confident personality. Someone who is comfortable in the face of differing opinions while not necessarily needing to be in the limelight or the “face” of the organization,
  • Collaborative in nature. Someone who is responsive towards and thrives in a team environment and will readily integrate with the TAPS program staff,
  • Flexible and resilient. This person must be able to flourish in a 24/7 working environment supporting bereaved military families that is unpredictable and emotionally charged,
  • Highly intelligent, with an innate ability to quickly become an expert on the various communications platforms and social media,
  • Goal-oriented. This person not only recognizes effective activities and tactics, but understands and communicates their value to achieving the organization’s strategic goals,
  • Excellent "customer" focus, with the ability to successfully navigate through the complexities of having multiple stakeholders,
  • A true listener. The successful candidate is an active listener with an inquiring, questioning personality,
  • A polished and social professional. Someone that truly enjoys the social aspects of working with people while capitalizing on their ingrained ability to connect and network with the organization’s partners through communications channels,
  • A self-motivator. Someone that genuinely receives satisfaction by working hard and demonstrating value to an organization, and
  • A well-balanced and caring person. Someone who can professionally live with the news of tragic circumstances on a daily basis, but still see the bright side and positive outcome of TAPS' efforts and be inspired to strive for continued success.





Commensurate with experience 


TAPS provides a range of benefits and three weeks of paid vacation per year.  


Interested candidates should submit a resume and salary history to with "Director of Survivor Communications" and your name in the subject line.

Please ensure all attachments, including cover letter and resume, are properly titled (i.e. “Sarah Smith resume for TAPS”).

TAPS is an equal opportunity employer.